Terms of Engagement
This outlines the framework for services at Oceana Nutrition. Your consultant will go through it with you in the first session of your work together. Please talk with them if there is anything you would like clarified.
Please note: this is a required form to be signed and agreed upon before undertaking a Nutritional Therapy session. All information provided is stored and held separately through the client & practitioner platform HealthPath Pro. The Terms of Engagement are included on the Oceana Nutrition website for the purpose of transparency & customer reference.
Contact
Email:
oceanasnutrition@gmail.com
Consultations
You will discuss and agree what support you want from your Nutritional Therapist in your first session and review the progress and focus of your work together as you go along.
Confidentiality
Information about you disclosed during your sessions or in the pre-consultation forms will be kept confidential. If your Nutritional Therapist has serious concerns about your safety, or the safety of another person, normal confidentiality may be lifted. You will be asked to provide your medical practitioner’s contact details, as someone they may contact in these circumstances. Oceana Nutrition keeps a record of your name, contact details and dates and times of your appointments on a password-protected database. Oceana Nutrition is required to keep notes about the focus of your work. These are kept securely and are password protected. Any reports produced by Oceana Nutrition to evaluate the service contain anonymised data and will not contain any identifying information of clients.
Working with Multiple Therapists
Oceana Nutrition may suggest you see other registered therapists to support your goals. Information about your symptoms and condition will be discussed between Oceana Nutrition and other therapists so that we can provide you with a co-ordinated therapy plan. Oceana Nutrition will ask for your informed consent to share information with the other registered therapists and ask if there is anything that you want to remain confidential. Oceana Nutrition will help you assimilate any information gathered from other registered therapists.
Working on Zoom, Google Meet, Phone & FaceTime
It is your responsibility to have a working internet connection for all Zoom, Google Meet and FaceTime sessions. You will be charged for the scheduled sessions if Oceana Nutrition is waiting for your call, but you are unable to connect online. Oceana Nutrition will call you for any phone sessions to a UK landline or mobile number.
Payments
Full payment is required at the time of booking, prior to your first appointment. This can be made by debit or credit card. Should you wish to pay in instalments, for example with service packages, please discuss this with your consultant by contacting oceanasnutrition@gmail.com.
Pre-Consultation Requirements
Prior to any consultation, please ensure to complete and sign any forms requested at the time of booking, including sending recent test results whether from your medical practitioner or private third parties. This is highly recommended to ensure we make the most of our session time together. It is your responsibility to ensure all forms are completed and returned at the latest of 24 hours prior to our consultation. It is mandatory to have completed and signed the consent form and terms of engagement prior to our initial session, if these have not been returned and payment has not been received the consultation cannot go ahead. If you are unable to complete the health questionnaire form independently for any reason before the consultation, then we can complete it together in the session time. Please note, this may take up a significant amount of the consultation time and may require an additional booking for formulating a plan together once all relevant information is collected.
Timeframes
The 1 month package must be completed within 3 months, upon booking. The 3 month package must be completed within 6 months, upon booking. The 6 month package must be completed within 10 months, upon booking.
Cancellations
Oceana Nutrition appreciates that circumstances can change. If you need to rearrange an appointment, please let us know at the earliest convenience. Should you choose to cancel your programme, for any reason, at any point within 48 hours of your first appointment or afterwards, no refunds will be given. Cancelling your programme up to 48 hours before your first appointment will trigger a full refund.
Clients under 18 years of age
Oceana Nutrition welcomes consultations with clients under 18, but they must be accompanied by a parent or legal guardian.
Supplements
Largely supplements are recommended from Healthpath Pro, which is a marketplace for a range of products of utmost quality. A commission agreement is in place between the company and the practitioner and a percentage of this is passed on to clients as a discount. Some supplements may be available cheaper elsewhere and you are welcome to source the exact product recommended from another supplier.
Complaints
If you are having a problem with your consultant, or the service, you may raise this by emailing oceanasnutrition@gmail.com to support you in finding a resolution.
The Nutritional Therapy Descriptor
Nutritional Therapy is the application of nutrition science in the promotion of health, peak performance and individual care. Nutritional therapy practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual's symptoms and health concerns. This approach allows them to work with individuals to address nutritional balance and help support the body towards maintaining health. Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing. Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a 'one size fits all' approach. Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with 'red flag' signs or symptoms to their medical professional. They will also frequently work alongside a medical professional and will communicate with other healthcare professionals involved in the client's care to explain any nutritional therapy programme that has been provided. The Nutritional Therapist (NT) requests that the Client notes the following:
• The degree of benefit obtainable from Nutritional Therapy may vary between clients with similar health problems and following a similar Nutritional Therapy programme.
• Nutritional advice will be tailored to support health conditions and/or health concerns identified and agreed between both parties.
• Nutritional therapists are not permitted to diagnose, or claim to treat, medical conditions.
• Nutritional advice is not a substitute for professional medical advice and/or treatment.
• Your Nutritional Therapist may recommend food supplements and/or functional testing as part of your Nutritional Therapy programme and may receive a commission on these products or services.
• Standards of professional practice in Nutritional Therapy are governed by the CNHC Code of Conduct.
• This document only covers the practice of Nutritional Therapy within this consultation, and your practitioner will make it clear if he or she intends to step outside this boundary. The Client understands and agrees to the following:
• I am responsible for contacting my GP about any health concerns.
• I give permission for you to contact my GP regarding any agreed aspects of my case.
• If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional strategy provided by my nutritional therapist. This is necessary because of any possible reaction between medication and the nutritional programme.
• It is important that I tell my nutritional therapist about any medical diagnosis, medication, herbal medicine, or food supplements, I am taking as this may affect the nutritional programme.
• If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact my nutritional therapist promptly for clarification.
• I must contact my nutritional therapist should I wish to continue any specified supplement programme for longer than the original agreed period, to avoid any potential adverse reactions.
• Recording consultations using any form of electronic media is not allowed without the written permission of both me and my Nutritional Therapist.